Privacy Policy | Knot Works

Purpose of Notice

At Knot Works we’re committed to protecting and respecting your privacy. We aim to be transparent in how we look after your personal data. This notice explains when and why we collect personal information about the people who visit our website, or who request information or enquire about a product from us.

This notice explains how we use the data, the conditions under which we may disclose it to others and how we keep it secure.

Our privacy practices are in line with requirements set out in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

In order to provide you with the best products and experiences, our services are constantly evolving. We may change this notice from time to time so please check this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this notice and our privacy practices should be sent by email to: hello@knotworks.co.uk

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

Knot Works will never sell or share your personal details with anyone or another company without your express permission.

How do we use information collected?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How do we store data?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When will we contact you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company or services that you have purchased, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Like many other websites, the Knot Works website uses cookies. A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognise your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on secured databases.
We use cookies to keep track of what you have in your basket and to remember you when you return to our site. It also tells us which website you came to us from. You can disable cookies on your computer by changing the preferences or options menus in your browser. However, it is possible that some parts of our Site will not operate correctly if you disable cookies.
Cookies helps us to improve our website and deliver a better more personalised service. Please refer to the Wix Cookie Policy, located https://support.wix.com/en/article/cookies-and-your-wix-site for full details of precisely who, how, when and why we use Cookies.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

To learn more about cookies, visit http://www.allaboutcookies.org/

Opt Out

If you don’t want us to process your data anymore, please contact us at hello@knotworks.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Making Changes

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@knotworks.co.uk or update your details via the members area of the website.